RETURNS & EXCHANGES

EXCHANGES AND RETURNS POLICY. Exchanges and/or returns are accepted within a period of up to 7 calendar days from the date of purchase; After this period, no changes or returns will be made. It is essential to present the printed or electronic purchase receipt to validate the exchange and/or return. Exchanges and/or returns may only be accepted in the store where the purchase was made. The product to be exchanged and/or returned must be in optimal conditions, preserving labels, boxes and packaging; It should not have been used either. Refunds, both in cash and card, will be made for the cost of the product(s) to be returned; regardless of whether it has a different price at the point of sale at the time of requesting your return. Exchanges and/or returns will not be valid when the product or merchandise has been purchased with a discount, promotion or sale, is worn and/or shows evidence of use or if it appears damaged or altered intentionally or by accident.

CHANGES. For an equal product; as long as store inventory allows it. A different product but of the same value. For a higher priced product, where the customer can settle the missing amount in cash.

RETURNS. Refunds will be made using the original payment method. A different product but of the same value. Cash back. The refund of the amount paid may be made at the store where the purchase was made; as long as it has sufficient funds to deliver the cash. If not, a second visit will be requested to give you the value of the paid product. Return with credit/debit card. The refund of the amount paid will be made directly to the card on which the purchase was made; within a period of approximately 60 calendar days. Official identification will be requested for this type of returns.

ONLINE SHOPPING . Special conditions apply in warranty and service policies related to the different parcel and/or courier operators contracted for the delivery service.

WARRANTY FOR FACTORY DEFECTS AND/OR DEFECTS. To make the guarantee valid, you have 15 days from the date of purchase; which may be payable for defects or defects in the products as long as they have not been used nor that the defects are attributable to the consumer. Factory defect and/or defects will mean: Detachment of any of the components of the product. Detached from some of its components. Defect of material or any element of the product. Some of its elements do not work. For the purposes of making the guarantee valid, the provisions of the “UM Exchange and Returns Policy” will apply; insofar as it does not contradict this Guarantee Policy.

FEDERAL LAW FOR PROTECTION OF THE CONSUMER. ARTICLE 92 . When the refund of the amount paid applies, it will be made using the same payment method with which the purchase was made, and may be done using a different payment method if the consumer accepts it at the time the return is made. ARTICLE 93 . The claim referred to in article 92 may be presented to the seller, the manufacturer or the importer, at the consumer's discretion, within two months following the date on which the product has been received, provided that it has not been altered due to fault. of the consumer. The supplier must satisfy the claim within a period that will not exceed fifteen days from said claim. The seller, manufacturer or importer may refuse to satisfy the claim if it is untimely, when the product has been used in conditions other than those recommended or typical of its nature or destination or if it has suffered essential, irreparable and serious deterioration due to attributable causes. to the consumer.